Customer Service

Store Policies 


Please list item number and quantity. Include your name, address, and telephone number. We cannot ship via UPS to a post office box. When using a credit card, please include all card numbers, the expiration date and the billing address.


Prices do not include shipping. Shipping charges are based on weight and distance as charged by UPS, with the following exceptions: sales shipped outside the continental US, oversized glass sheets, 6 ft. lead boxes. Shipping on these items will be based on weight and distance. We ship UPS, or common carrier for full-size sheets of glass. The shipping department is open Monday through Friday 9 a.m. to 5 p.m.


There is an additional $5.00 for all RUSH ORDERS. All rush orders will be shipped by Next Day Air or Second Day Air.


Pennsylvania residents please add 6% sales tax. If you have a tax exempt status please provide us with the proper documentation.


We accept checks, Master Card and Visa. All returned checks will be assessed a $25.00 service charge.


When your shipment arrives please check to make sure you have received the appropriate number of boxes. If you have received incorrect or defective merchandise please notify us within 3 business days. We will issue you a return authorization number at that time. Unauthorized returns will not be credited to your account. All returns other than defective merchandise or incorrect merchandise shipped on our part must be returned within 30 days and the customer will pay the shipping and handling charges on the returned goods. No credit will be allowed on non-resalable merchandise due to poor packing or handling. Absolutely no returns or exchanges on glass, pattern books, lead, zinc, brass or copper channel, chemicals, foil, and special order items. There will be absolutely no returns on used merchandise.


Only additions made prior to 12 noon on the same days as the original order was placed can be accepted.


We are not liable for damages or loss of merchandise once it has left our store. Should this occur, follow these procedures.

UPS shipments: If boxes show outward damage, open the box before signing the delivery receipt. DO NOT REFUSE DELIVERY. Call us about the damaged merchandise. Please be prepared to provide us with the tracking number on the box so we may file a claim for the damaged goods. Please do not discard the box or the damaged goods.

TRUCK Shipments: If damage is evident, please indicate it on the carrier's delivery form. DO NOT REFUSE DELIVERY. Call us about the damaged merchandise, and file a claim with the carrier. Do not return the damaged merchandise.


We back-order only if we have an expected delivery date from the manufacturer. We will notify you with any back-orders and out-of-stocks.


We offer glass in different sizes depending on the type of delivery. The largest size that can be shipped UPS is 18x24. All larger sheets must be crated and sent by common carrier.


Small box holds up to 12 small sheets of glass. Add $4.00
Large box holds up to 12 large sheets of glass. Add $6.00

Lead Came, Zinc, Brass and Copper channels have a 12-piece minimum order. UPS charges for the oversized box so unless otherwise specified we will cut the pieces in to 3 foot lengths to cut down on the shipping charges. There is a $5.00 packing fee on these items.


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